Customer Service Coaching
Featured Programs
Customer Service Coaching Program
Having customer service managers and supervisors trained to coach associates daily on their use of customer service skills sends a strong message about your organization’s commitment to quality and service.
A customer service training session can kick start the
learning process, but real behavior change occurs when
customer service employees have the opportunity to apply
the skills and techniques back on the job.
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about customer service coaching>
Customer Service
Mentoring Program
Based on Dr. Chip Bell’s international
bestseller, Managers as Mentors: Building Partnerships
for Learning, this customer service mentoring workshop
gives customer service participants concrete and
practical techniques and tools for effectively becoming
a Customer Service Mentor and Learning Coach.
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about customer service mentoring>
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